PASSPORTS
(Note: Please bring printed copies of the requirements listed when you come in for enrollments at the Embassy)
W.E.F April 1st,2022, thePassportProcessingSystem at the Uganda Embassy in Washington DC,willchange from manual submission of applications through mail to in-person appearance at the Embassy.
The Consular Section of the Embassy will be open and offer in-person enrollment and interviews for passport applicants after they have completed the passport application online, paid for passport and courier fees, andapplication form dullysubmitted. Applicants must then make an appointment on the e-passport portal before visiting the Embassy for enrollment.
The Uganda EmbassyWILLNO LONGER RECEIVEcouriered Passports for renewal.All Directorate of Citizenship and ImmigrationControl (DCIC)e-passportservices arepaid for onlineorover-the-counterin any Ugandanbank that collects Non-Tax Revenue for the Uganda Revenue Authority(URA).
In light of these changes, the Embassy wishes to inform the general public ofchangesin our service provision as follows:
1.PleaseDO NOTpay for multiple passports under the same name even if the passports belong to a family or a group. The name of each applicant should appear on theUganda Revenue Authority (URA)receiptAS IT APPEARS ON THE APPLICATION FORM. Please process payment for each individual's passportas per the auto-generated PRN numbers on your applicationformwithin 21 days of creating your application.This includes renewal applications for minors.Failure to pay within the given 21 dayswill make the PNR receipt null and void. Applicantsmust make a fresh application online and dully pay for it.
2.Applicants MUST ensure that the courier fees are included along with thepassport application fees.
3.Please note that due to reduced operations, possible disruptions and logistical challenges in expedited passport service, the turn-around time for passport renewal is approximately 14 workingdays. Passportsareprinted intheKampala Passport processing Center and not at the Embassy,therefore applicants arestronglyadvised tomake their online applications and make appointments well in advance to avoid disappointments.
4.Applicants are advised that selecting Expedited processing applies only to the speed at which the passport is printed in Kampala. Due to the logistical challenges of international shipping, the embassy can not guarantee a faster shipping time.
5.Applicants for Emergency Travel Documents, please refer to the Embassy websiteintheConsularServices section for guidelines.
REQUIREMENTS FOR PASSPORT RENEWAL
1.Proceed totheonline Passport Applicationportal and ensure that youinclude your current phone number where you will receiveupdates bySMS or email.
2.Once the application and payments are complete, print the copy showing a nine-digit Application IDnumber (e.g.W000123456) Please ensure that you payall the assessmentfees includingthe UGX 10,000 courier fees.
3.Print your receipts after makingyouronline payment.
4.Book your appointment date online (Passport Portal www.passports.go.ug)for enrollment at the Embassy
5.Appear at the Embassywith printed appointment formon the scheduled date
With the following;
•Old Passport
•Copy of national I.D (If you have one)
•Copy of the recommender's Ugandan National I.D.
•Print-out of payment receipts
• Form of ID:Residential I.D/Student I.D/Driving license I.D or Old US Visa
•Apre-paid self-addressedcourierreturn envelope inapacket (EXPRESS or PRIORITY mail with a tracking numberfor shipment of your new passport when it arrives in Washington, DC)
(Note: Please do not come with Passport photo. Your pictures will be taken at enrollment)
6. For Minors below 18 years come with the following:
• Old Passport of the Child
• Letter of Consent from one of the parents
•Birth Certificate of the child
• Photo copy of parent's Passport or National ID
7. Avail the Embassywitha reliable call-back numberin the USAon your application.
8. Applicants may be requested for additionalsupporting documentationwhere necessary.
9. Forlost/damage/stolen passportpay the assessed "fine for lost passport" fee of UGX 100,000 in addition to the regular passport fees.You must selecteither lost, stolen or damaged for the type of passport required.
10. Please do not come with Passport size pictures.
Note:Requests for refundof passport feesmust bein writing and addressed tothe URA Commissioner Generalvia email tocustomersupport@ura.go.ug.The Embassy is not in position to refund passport fees.
The Embassy will be closed to the public on Ugandan and USAPublic Holidays)
The Embassy of the Republic of Uganda is located at the address below:
5911 16th Street NW, Washington, DC 20011
Phone: +1-(202) 726-7100
Fax: (202) 726-1727
Email:washington@mofa.go.ugORinfo@ugandaembassyus.org
Passport EnrollmentHours:
Monday - Friday - 10:00am to2:00pm (EST)
Passport Renewal FAQ's
When canIvisit the Embassy for enrollment?
Monday to Fridaybetween 9:00am -2.00pm,with a printed copy of your appointment date and time. Ensureyou have booked an appointment on thepassport portal athttps://www.passports.go.ug.
AmIreally required to appear in person to submit my passport application?
Yes.Once youhave submitted your application onlineand have booked your appointment, pleaseprint your confirmation page and a copy of your application andreport to the Embassy with your documents at the appointed date and time.
AmIrequired to havea National ID to apply for the E-passport?
No.All applicants in the diaspora are not mandated to present a national ID, but it eases the requirement of proof of citizenship.If you are a dual Citizen, you will need to present a Uganda certificate of Dual Citizenship at the Embassy.
I am aDualCitizenand want to renew my Ugandan Passport. How do I do this?
Please note that in order to hold passports of two nationalities the law in Uganda requires you to formally register as a dualcitizen first. In order to renew your Ugandan Passport you will need to present your Certificate of Dual Citizenship.
Who can be a recommender?
A person with a Ugandan Passport or National ID who can attest to your identity. Ensurethatthe recommender signs the section which indicates “recommender’s signature”, or a signed copy of passport or national ID can be presented.
How willIknow when my passport is ready for collection?
An automatedSMSmessage or email will be sent to you once the Embassyreceives your passport in Washington, DC.Please ensure that the US phone number or email you provide during enrollment is active.There is no need tocallthe Embassy.
How will I receive my passport once the Embassy receivesit from Kampala?
All applicants must present a pre-paid self-addressed courier return envelope in a packet (EXPRESS or PRIORITY mail with a tracking number for shipment of your new passport. Thesendersectionof the envelopeshouldindicate“Uganda Embassy5909 16thSt. NW, Washington DC 20011”and therecipientsection of the envelope should indicateyourpreferred receiving address.
I am having trouble makinganonlinepayment, can you advisehow to resolve this?
•Applicantscan try to use a different browser.
•Close the applicationand log in again or try to pay later.Alert your local Bankfirstthat yourBankcard is being used foranoverseastransaction.
•Ensure that you pay using either VISA or Mastercard.
•The Banks in the drop-down menu are the payee banks in Uganda. You do not need to have an account with any of them in order to select one to pay into.
•You canalsopay directlythroughthe Uganda Revenue Authority (URA)portal atwww.ura.go.ug
1.At the URA homepage,selectE-Services,ontheleft-hand side of the page
2.Click onpayments
3.SelectMastercardorVISAcard paymenticon,and followtheprompts.
4.Make each payment separately. Each will have its unique PRN.
5.Print the receipt after each payment
Over-the-counter Bank Payments
•Youhave the option toask a trusted person tomakepayment on your behalf at most Banks in UgandathatacceptURApayment.Paymentsmust be made using the PRN numbersauto-generatedonyour passport applicationform.
Qn: I completed my application but the system will not let me book my appointment.
Ans: Please check that all the assessed payments as outlined on your application form have been paid. This includes the UGX 10,000 courier fees. Please note that each fee must be paid as a separate transaction. Incomplete payments will prevent you from progressing to the Appointments portal.
Note that fees should not be paid as a lump sum, each fee has a unique PRN serial number tagged to it which must be credited separately.
Qn: I need to reschedule my appointment.
Ans:An appointment date, once selected, cannot be rescheduled until the allocated date has passed. You will only be able to reschedule your appointment 24 hours after the original date you were allocated has passed.
